{{unreferenced, date=January 2019
Otelo was the Office of the Telecommunications Ombudsman in the
United Kingdom
The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in Europe, off the north-western coast of the continental mainland. It comprises England, Scotland, Wales and North ...
, superseded by Ombudsman Services.
The organisation dealt with complaints about:
* The way in which mobile and fixed phones, faxes and internet service are provided.
* Certain services such as
Short Messaging Service
Short Message/Messaging Service, commonly abbreviated as SMS, is a text messaging service component of most telephone, Internet and mobile device systems. It uses standardized communication protocols that let mobile devices exchange short text ...
s (SMS or texting), voice mail and call forwarding
* Services and products for people with disabilities, such as text relay (an operator service that translates voice to text and text to voice) and free directory enquiries